Packaging
Our range of jewellery and hair accessories are dispatched in branded black gift boxes.
Postage Prices
We normally ship to the UK, this includes, England, Wales, Scotland and Northern Ireland via Royal Mail’s 1st Class Recorded Delivery. Your items must be signed for therefore we are unable to ask Royal Mail to leave them on your property if you are out. If you are outside of the UK and would like to purchase any of our items please contact me first to see if this is possible.
Dispatch Time
If you have order made to order tiaras and jewellery or other accessories (if there are options on the product page then the item is handcrafted) then dispatch may take up to 14 days at busy periods. If you need your item before then, please contact us and we will try to arrange this.
Returns
If you are unhappy with your item you are entitled to return it within 14 days of the items being dispatched. You must email first before returning an item or it will not be accepted and automatically returned to sender. Items must arrive in the same condition as they left with all packaging in tact. The buyer is responsible for return postage and only the cost of the item not the original postage will be reimbursed.
However if we believe that you are ordering a number of custom made items with the intention of returning at least 1 of them for example ordering 2 handmade tiaras for yourself with the intention of sending at least one of them back we will not process your order and refund any money paid back to your account. With custom made items we are not legally required to offer a refund under the distance selling regulation but do so out of good will and will continue to do so as long as this is not abused.
Bespoke items were agreed changes such as length, height and amendments to design other than those you are given the option to choose on the product page are none returnable.